fb008 Frequently Asked Questions

Go to fb008.cam and click the registration button. Fill in your full legal name, date of birth, email address, and mobile number. You must be at least 21 years old to register — this is a mandatory PAGCOR requirement. Once submitted, you will receive a verification link via email or SMS to activate your new fb008 account.

fb008 requires a valid government-issued photo ID (Philippine National ID, Passport, Driver's Licence, SSS UMID, or Voter's ID), plus a proof-of-address document dated within the last three months (such as a utility bill or bank statement). You may also be asked to provide proof of ownership of your GCash or PayMaya account. KYC verification typically takes one to three business days.

No. Each person may hold only one active fb008 account. Registering duplicate accounts — whether under the same name or a different one, on the same device or a different IP — is a direct violation of fb008's Terms and Conditions. All duplicate accounts will be closed and associated balances forfeited. If you believe your account has been duplicated in error, contact fb008 support immediately via live chat.

Click the "Forgot Password" link on the fb008 login page. Enter your registered email address and fb008 will send you a password reset link within a few minutes. If the email doesn't arrive, check your spam folder or contact fb008's 24/7 live chat support. For security reasons, fb008 staff will never ask for your password directly — not over chat, email, or any other channel.

To voluntarily close your fb008 account, contact the support team via live chat and request account closure. Your remaining balance (minus any bonus funds that have not met wagering requirements) will be processed to your registered withdrawal method within the standard payout timeframe. Alternatively, if you are closing your account due to a gambling concern, you can use fb008's self-exclusion tool, which provides a more structured form of account suspension.

The standard minimum deposit at fb008 is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels may have slightly different minimums, which are displayed clearly on the fb008 cashier page before you confirm a transaction. There is no fee charged by fb008 on deposits, though your payment provider (e.g., GCash) may apply its own transaction charges.

GCash withdrawals from fb008 are typically processed within 5 to 30 minutes of approval, making it the fastest payout option for Filipino players. Processing times can be slightly longer during peak hours or if your account is undergoing KYC review. All withdrawal requests require your account to be fully verified before funds are released. PayMaya withdrawals follow a similar fast processing timeline.

fb008 accepts deposits and withdrawals via BPI Online, BDO Online, and Metrobank, in addition to GCash, PayMaya, and 7-Eleven Cliqq kiosks. Bank transfer deposits may take up to two hours to reflect depending on the bank's own processing schedule. Withdrawals to bank accounts are typically completed within one to three business hours. Cryptocurrency deposits and withdrawals are also supported on the fb008 platform.

fb008 itself does not charge any fees on standard deposits or withdrawals. However, your payment provider — such as GCash, PayMaya, BPI, or BDO — may apply their own transaction fees according to their published rate schedules. For cryptocurrency transactions, blockchain network fees (gas fees) are set by the respective network and are not controlled by fb008. Always check your payment method's fee schedule before transacting.

A pending withdrawal at fb008 is most commonly caused by an incomplete KYC verification — your account documents may still be under review. Other reasons include active bonus wagering requirements that haven't been fully met, a security review triggered by unusual account activity, or the withdrawal amount falling below the minimum threshold. Log in to your fb008 account to check your verification status, or contact live chat support for a status update.

fb008 hosts an extensive library of slot games from top providers including JILI Games, Pragmatic Play, PG Soft, and Spadegaming — all popular choices among Filipino players. Titles range from classic three-reel slots to feature-rich video slots with free spin bonuses, multipliers, and progressive jackpots. JILI slots in particular are a fan favourite at fb008, with titles like Fortune Gems, Money Coming, and Super Ace drawing a huge number of daily players.

Yes, the full fb008 live casino experience — including live baccarat, roulette, blackjack, and Sic Bo — is fully optimised for mobile play. The fb008 platform works seamlessly on any modern Android or iOS smartphone without requiring a separate app download. Just open fb008.cam in your mobile browser and the site automatically adapts to your screen size. A stable mobile data or WiFi connection is recommended for the best live dealer streaming quality.

Yes, fb008 Sports covers Philippine Basketball Association (PBA) games throughout the PBA season, including the Philippine Cup, Commissioner's Cup, and Governors' Cup. You can bet on game winners, point spreads, totals, and other available markets. fb008 also offers betting on NBA games, UFC events, boxing matches, and international football — making it a comprehensive sports betting platform for Filipino sports fans.

RTP varies by game and provider. Most slot titles available on fb008 have published RTPs ranging from 94% to 97%, with some Pragmatic Play and JILI titles offering RTPs at the higher end of this range. You can usually find a specific game's RTP in its "Game Info" or "Paytable" section within the game interface. fb008 only works with certified providers whose RNG systems are independently audited for fairness.

fb008 exclusively partners with licensed game providers whose Random Number Generator (RNG) systems have been tested and certified by independent third-party technical auditors. Live casino games are broadcast from studios operated by Evolution Gaming and other certified providers with their own compliance certifications. fb008 itself operates under a PAGCOR licence, which requires ongoing compliance with fair gaming standards. No manual intervention in game outcomes is possible.

fb008 offers a welcome deposit bonus to newly registered players on their first qualifying deposit. The exact bonus percentage, maximum bonus amount, and eligible games are displayed on the fb008 promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements — typically 20x the bonus amount — before any associated winnings can be withdrawn. Always read the specific promotion's terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a set number of times before it can be withdrawn. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using that bonus before cashing out any winnings from it. At fb008, wagering requirements are displayed clearly for each promotion before you claim it. Different games may contribute differently to wagering — slots typically contribute 100%, while live table games may contribute less.

Generally, only one bonus can be active on your fb008 account at any one time, unless a specific promotion explicitly states that it can be stacked or combined with another offer. You cannot claim a new deposit bonus while an existing bonus balance with unmet wagering requirements is still active in your account. Check the specific terms of each promotion on the fb008 promotions page for details on eligibility and stacking rules.

Yes, all fb008 bonus funds have a validity period. If the wagering requirements are not completed within the stated validity window, the bonus funds and any associated winnings are automatically forfeited. Expiry periods vary by promotion — some bonuses are valid for 7 days, others for 30 days. The exact expiry date for any active bonus is visible in your fb008 account under the "My Bonuses" or "Promotions" section.

Yes, fb008 operates a loyalty programme that rewards regular players with points for every qualifying wager placed on the platform. Points accumulate over time and can be redeemed for bonus credits, cashback rewards, or other perks depending on your tier level. Higher loyalty tiers unlock additional benefits such as faster withdrawals, dedicated account support, higher deposit limits, and exclusive promotional offers. Visit the fb008 promotions page or contact live chat to learn more about your current loyalty status.

Yes. fb008 operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the primary government body that regulates online gaming in the Philippines. PAGCOR-licensed operators like fb008 are legally permitted to offer online casino games and sports betting to eligible Filipino players. Operating under PAGCOR regulation means fb008 is subject to ongoing compliance audits, fair gaming standards, and player protection requirements mandated by Philippine gaming law.

The minimum legal age to register and play at fb008 is 21 years old. This is a firm requirement under PAGCOR regulations and Philippine law — no exceptions. fb008 enforces this through mandatory identity verification (KYC) at account registration and on withdrawal requests. Providing false age information is a violation of fb008's Terms and Conditions and of Philippine gaming law, and will result in permanent account closure and forfeiture of funds.

Log in to your fb008 account, go to Account Settings, and navigate to the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, activate session time limits, configure reality check reminders, or request a cooling-off period ranging from 24 hours to six months. Limit reductions take effect immediately. For a longer or permanent break, the self-exclusion tool is also available in the same section.

Self-exclusion permanently closes your fb008 account for a minimum of one year, during which you cannot log in, deposit, or wager. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period (1 year, 3 years, or permanent), and confirm. Alternatively, request self-exclusion directly through fb008's 24/7 live chat. Once confirmed, the exclusion cannot be reversed before the chosen period expires. fb008 will also coordinate with PAGCOR's multi-operator exclusion register where applicable.

If you or someone you know is experiencing gambling-related difficulties, the National Council for Mental Health (NCMH) Philippines operates a 24/7 helpline at 1553, which provides free and confidential counselling support. PAGCOR also operates a Player Protection Programme that can assist with cross-operator self-exclusion and complaint handling. fb008's own support team is available 24/7 via live chat and is trained to assist players with responsible gaming tools and referrals without judgment.